Return & Refund Policy
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Menfolk returns
30 days to return sealed bottles.
Every kit comes with a 30-day money-back guarantee on bottles that are still sealed. If your order arrives damaged, we'll make it right. Either way, every return starts with an email to our support team.
Returns at a glance
Three things to know.
30 days
Email us within 30 days of your order date to request a return.
Sealed bottles only
Bottles must be unused, unopened, and still sealed. We can't accept opened bottles.
Email support first
We can't accept any return until you've emailed support and received our instructions.
What can be returned
Sealed yes. Opened no.
Our serum is a topical personal-care product that goes on your skin, so for hygiene and safety we can only take back bottles that have never been opened.
We can accept
- Unused, unopened, sealed bottles, requested within 30 days of your order date
- The bottles still sealed from a larger order. If you ordered three and opened one, you can send back the two that are still sealed
We can't accept
- Opened or used bottles
- Used rollers
- Returns requested after the 30-day window
- Anything sent back without first contacting support
How to return
Start with an email.
01
Email support
Email support@getmenfolk.com within 30 days of your order date. Include your order number, the reason for your return, and how many sealed bottles you'd like to send back.
02
Get your instructions
We'll review your request and, if it's eligible, tell you exactly how to return your item and where to send it.
03
Send it to the address we give you
Returns go to a physical address in the United States, including for international orders. The address depends on your order because we use different U.S. warehouses, so it's only available from our support team.
04
Get your refund
Once we receive your return and confirm the bottles are still sealed, we issue a full refund for the returned bottles. It typically takes 2-4 business days to appear, depending on your payment provider.
Please don't send anything back before you hear from us. Returns sent without first contacting support can't be accepted.
Damaged or broken items
Arrived damaged? We'll make it right.
If your item arrives damaged, broken, or not working, we'll send you a new one or refund you. To start, contact support first:
01
Email support with photos
Email support@getmenfolk.com with your order number, a description of the problem, and clear photos showing how the item looked when you opened the box, including the packaging.
02
Wait for our instructions
We'll review your photos and tell you the next steps, including whether anything needs to be sent back. Please don't return anything until we've told you to.
Return shipping costs
Who pays for the return?
If you change your mind
You are responsible for the return-shipping cost.
If the problem is on our side
If a return is needed because of damage or another issue caused by us, we cover the return-shipping cost. Contact support first for instructions.
Missing orders
Package didn't arrive?
Email support@getmenfolk.com with your order number and any tracking details you have.
Orders with insured shipping
If your order does not arrive, we will immediately issue a refund when you report it to us.
Orders with standard shipping
We investigate and review the issue case by case, then tell you the next steps and the appropriate resolution.
Menfolk support
Ready to start a return?
Email our support team and include your order number so we can find your details.